Terms of Service

These Terms of Service ("Terms") govern your use of PredictiveDeployment, including the website at predictivedeployment.com and the PredictiveDeployment application (together, the "Service"). The Service is operated by PartnerAwesome ("PartnerAwesome", "we", "us"), 433 Plaza Real, Suite 275, Boca Raton, FL 33432, USA. By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of a company, you confirm that you're authorized to accept these Terms for it, and "you" means that company.

1. The Service

PredictiveDeployment gives you workspaces for planning and running deployments with your team, systems integrators and clients, including questionnaires, workbooks, change-management tools and AI-assisted insights. Features may change over time. Features labeled "Early access" or "Beta" are provided as-is and may change or be withdrawn.

2. Accounts and access

Access is by invitation or approval. Keep your sign-in details secure and tell us promptly about any unauthorized use. You're responsible for activity under your account and for the people you invite to your workspaces. You must give accurate information and be at least 18 years old.

3. Pilots, plans and fees

Pilots and subscriptions are set out in an order form, proposal or invoice that we agree with you (an "Order"). Fees, term, seats and included modules are as stated in the Order. Unless the Order says otherwise, fees are due within 30 days of invoice, are non-refundable and don't include taxes. If an Order conflicts with these Terms, the Order controls.

4. Your data

You keep all rights to the content that you and your users put into the Service ("Customer Data"). You grant us a limited license to host, process and display Customer Data only to provide, secure and support the Service, and as described in our Privacy Policy. We don't sell Customer Data. You're responsible for having the rights to the Customer Data you upload. We may collect statistics about how the Service is used (not the content of Customer Data) to operate and improve it.

5. AI features

Some features use third-party AI models to generate suggestions. AI output can be inaccurate or incomplete, so review it before relying on it. You're responsible for decisions you make using the Service. We may limit AI usage to keep the Service reliable.

6. Acceptable use

You agree not to:

• break the law or infringe anyone's rights;
• upload malware, or try to gain unauthorized access to the Service or other users' data;
• probe, scan or test the Service for vulnerabilities without our written permission;
• resell the Service or give access to anyone other than the collaborators you invite;
• scrape, copy or reverse engineer the Service, or use it to build a competing product;
• upload protected health information or other special categories of personal data unless we've agreed to it in writing.

7. Confidentiality

Each party will protect the other's non-public information shared in connection with the Service with reasonable care, and use it only for the purposes of these Terms.

8. Suspension and termination

You can stop using the Service at any time; fees under an active Order remain due. We may suspend access to protect the Service or other users, or for non-payment or a material breach, and we'll tell you when we reasonably can. Either party may end these Terms for a material breach that isn't cured within 30 days of written notice. After termination, you can ask us to export your Customer Data for 30 days; after that we delete it as described in our Privacy Policy.

9. Disclaimers

Except as expressly stated in an Order, the Service is provided "as is" and "as available", without warranties of any kind, including warranties of merchantability, fitness for a particular purpose and non-infringement. We don't guarantee that the Service will be uninterrupted or error-free.

10. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Each party's total liability under these Terms is limited to the fees you paid us for the Service in the 12 months before the claim, or US $100 if you haven't paid any fees. These limits don't apply to your payment obligations or to a breach of section 6.

11. Indemnity

You'll defend and indemnify us against third-party claims arising from your Customer Data or your breach of section 6.

12. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The state and federal courts located in Palm Beach County, Florida have exclusive jurisdiction over any dispute.

13. Changes to these Terms

We may update these Terms. If a change is material, we'll notify account owners by email or in the app at least 30 days before it takes effect. Continuing to use the Service after that means you accept the updated Terms.

14. Contact

PartnerAwesome, 433 Plaza Real, Suite 275, Boca Raton, FL 33432, USA · jason@predictivedeployment.com